Frequently Asked Questions
Do you have questions about our products or services? Find answers to the most common questions here.
How can I buy?
To buy from Os Verdejantes Store, follow these steps:
1. Create an account and log in.
2. Choose the products you want to buy.
3. Add the products to the shopping cart.
4. Finalize and fill in the information for the invoice and shipping.
5. Confirm the order.
After confirming your order, you will receive an email with the details of your purchase and respective payment details.
What payment methods are available?
In our store, you can pay for your purchases with Bank Transfer.
How much does shipping cost and how long does it take?
Ordered items are sent via Registered CTT.
The price varies depending on the weight of your order, you can check the details here: https://www.ctt.pt/particulares/enviar/para-portugal/correio-registado
Delivery time is 1 to 3 business days after we process and ship your order.
These deadlines are indicative. For the Azores and Madeira, deadlines may be extended depending on transport limitations.
Can I return a product?
Yes, you can return a product if you are not satisfied. You have 14 days from the date you receive your order to return the product.
We only accept returns if the returned product is in new condition and never used, in the original box with all accessories included.
To return a product, you must contact us via email at ola@osverdejantes.pt or through our contact form.
What if the product is defective?
To replace the product, you must contact us via email ola@osverdejantes.pt or through our contact form.
Can I order custom products?
Yes, you can order customized products, contact us via email ola@osverdejantes.pt or through our contact form.
How can I track the status of my order?
To track the status of your order, you can use the tracking number that is sent to you by email after the order is shipped.
How can I cancel my order?
If your order is not paid, you can ignore it, as it will be forgotten and will not be followed up on.
If the order has already been paid, you must contact us via email ola@osverdejantes.pt or through our contact form.
How can I contact the store?
You can contact our store via email ola@osverdejantes.pt or through our contact form.